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Our policies

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Last updated: April 9, 2026

Quick Summary

  • We don't sell your data.
  • We collect only what's needed to run the app.
  • You can delete your account and all data at any time.

Information We Collect

NextUp collects the following types of information to provide our services:

  • Account Information: Name, email address, and profile photo when you create an account.
  • Biometric Data: A facial scan used solely for court camera recognition. This data is encrypted at rest and in transit, and never used for any purpose beyond court check-in and stat tracking.
  • Usage Data: Game history, queue activity, sport preferences, and performance statistics.
  • Device Information: Device type, operating system version, and push notification tokens for game alerts.
  • Location Data: Approximate location to show nearby courts — only collected when you explicitly grant permission and never stored long-term.
  • Communications: Messages you send to our support team via the contact form or email.

How We Use Your Information

We use the information we collect to:

  • Operate and improve the NextUp platform and mobile application
  • Manage court queues and send timely turn notifications
  • Generate AI-powered coaching reports and performance analytics
  • Match your facial scan to court camera footage for automatic stat tracking
  • Communicate service updates, new features, and support responses
  • Enforce fair play and prevent abuse of the queue system
  • Comply with applicable laws and legal obligations

Biometric Data

NextUp collects biometric identifiers — specifically facial scans — to enable automatic court check-in and performance tracking via court cameras. This feature is entirely opt-in. By enabling Face ID features, you explicitly consent to:

  • Collection and encrypted storage of your facial scan data
  • Matching your scan against court camera footage during sessions you actively join
  • Retention of this data for the duration of your account

We never sell, license, rent, or share biometric data with third parties for any purpose. You may permanently delete your biometric data at any time via Settings → Face ID → Delete. Deletion is irreversible and takes effect within 72 hours.

If you are a resident of Illinois, Texas, or Washington, your state's biometric privacy laws (BIPA, CUBI, WBPA) provide additional rights. Contact us at privacy@thenextup.app to exercise them.

Data Sharing

We do not sell your personal data. We never have and never will. We may share limited information only in these circumstances:

  • Court operators: Queue position and check-in status only — no name, email, or biometric data
  • AI service providers: Anonymized and aggregated performance data to power coaching features — never personally identifiable
  • Payment processors: Billing information for Pro subscriptions, processed securely by Stripe — we never store card numbers
  • Legal requirements: When compelled by valid law, court order, or to prevent imminent harm
  • Business transfers: In the event of a merger, acquisition, or asset sale — you will be notified 30 days in advance and may delete your account before the transfer

Data Security

We take security seriously. Your data is protected by:

  • TLS encryption for all data transmitted between your device and our servers
  • AES-256 encryption for biometric data stored at rest
  • Role-based access controls — only employees who need access to your data have it
  • Regular security audits and vulnerability testing

No method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately at privacy@thenextup.app

Children's Privacy

NextUp is not directed at children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at privacy@thenextup.app and we will delete the information promptly. Users between 13–17 require verified parental consent to use biometric features.

Data Retention

We retain your data for as long as your account is active. When you delete your account:

  • Personal data (name, email, profile) is permanently deleted within 30 days
  • Biometric data is permanently deleted within 72 hours
  • Payment records may be retained for up to 7 years as required by tax law
  • Anonymized, aggregated performance data (with no link to your identity) may be retained indefinitely for product improvement

Your Rights

Regardless of where you live, you have the right to:

  • Access: Request a copy of all personal data we hold about you
  • Correction: Fix inaccurate or incomplete information in your profile
  • Deletion: Request permanent deletion of your account and all associated personal data
  • Portability: Export your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing emails at any time (one-click unsubscribe in every email)
  • Withdraw consent: Disable and delete biometric data at any time

California residents (CCPA): You have the right to know what personal data we collect, the right to delete it, and the right to opt out of its "sale" (we don't sell data). To submit a CCPA request, email privacy@thenextup.app with "CCPA Request" in the subject line.

EU/EEA/UK residents (GDPR): You have the additional right to object to processing, restrict processing, and lodge a complaint with your local supervisory authority. Our lawful basis for processing is consent (biometric data) and legitimate interests (service operation).

Contact Us

For privacy-related questions, data requests, or to exercise your rights, contact us at:
NextUp
Wilmington, DE, USA
privacy@thenextup.app

We aim to respond to all privacy requests within 30 days.

Last updated: April 9, 2026

Quick Summary

  • You must be 13 or older to use NextUp.
  • Be respectful — abusive behavior gets accounts suspended.
  • NextUp is provided as-is during beta.

Acceptance of Terms

By downloading, installing, or using the NextUp mobile application or website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, do not use NextUp. These terms constitute a legally binding agreement between you and NextUp ("we," "us," or "our"). We reserve the right to update these terms at any time. Continued use after changes are posted constitutes acceptance of the updated terms.

Eligibility

You must be at least 13 years of age to use NextUp. Users between 13 and 17 must have verified parental or guardian consent, particularly for biometric features. By using NextUp, you represent that you meet these age requirements and that all information you provide is accurate and truthful. We reserve the right to terminate accounts found to be in violation of these eligibility requirements.

User Conduct

When using NextUp, you agree to:

  • Provide accurate, current, and complete information when registering
  • Not join the queue unless you genuinely intend to play when called
  • Check in promptly when notified (within the 3-minute window)
  • Not create multiple accounts to manipulate the queue system
  • Not harass, threaten, or abuse other users or court operators
  • Not use the platform for any unlawful or fraudulent purpose
  • Not reverse engineer, decompile, or attempt to extract source code from the application
  • Not use automated bots, scripts, or tools to access or manipulate the platform
  • Not upload false, misleading, or malicious content

Violations may result in immediate account suspension or termination at our sole discretion.

Queue Rules

The NextUp queue system operates on a first-come, first-served basis. By joining a queue, you agree to the following:

  • You must check in within 3 minutes of receiving your "your turn" notification
  • Missing your check-in window moves you to the back of the queue automatically
  • Repeated no-shows (3 or more in a 30-day period) may result in temporary queue restrictions
  • Court operators may override queue order for legitimate operational, safety, or scheduling reasons
  • NextUp is not a party to disputes between players at the court and bears no responsibility for the outcome of physical games

Intellectual Property

NextUp and all associated branding, logos, software, features, and content are owned by NextUp and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the application for personal, non-commercial purposes.

Your content: By submitting photos, performance data, or other content to NextUp, you grant us a worldwide, royalty-free license to use, store, and display that content solely to provide and improve our services. You retain ownership of your content. We will never sell your personal content to third parties.

You may not use our name, logo, or branding in any manner without our prior written consent.

AI Coaching Disclaimer

AI coaching, performance analysis, and recommendations provided by NextUp are for informational and entertainment purposes only. They do not constitute professional sports coaching, medical advice, or fitness guidance. NextUp makes no representation that AI-generated content is accurate, complete, or appropriate for your specific circumstances.

Always consult a qualified coach, trainer, or medical professional before making changes to your training regimen. NextUp is not liable for any injury, loss, or damages resulting from acting on AI-generated recommendations.

Subscriptions and Payments

Pro Player and Court Manager subscriptions are billed monthly or annually as selected at checkout. By subscribing, you authorize us to charge your payment method on a recurring basis.

  • Auto-renewal: Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before renewal
  • Cancellation: Cancel anytime via Settings → Subscription in the app or by emailing support@thenextup.app
  • Refunds: Refunds are available within 7 days of initial purchase if you have not used the Pro features. App Store purchases are subject to Apple's refund policy
  • Price changes: We will give at least 30 days' notice before changing subscription prices

All payments are processed securely through Stripe. We do not store payment card information on our servers.

Termination

You may delete your account at any time via Settings → Delete Account. Deleting your account cancels any active subscription immediately (no refund is issued for the current billing period).

We reserve the right to suspend or permanently terminate your account, with or without notice, if you:

  • Violate these Terms of Service
  • Engage in fraud, abuse, or illegal activity
  • Repeatedly abuse the queue system
  • Threaten or harass other users or our team

Upon termination, your right to use NextUp immediately ceases. We will process your data deletion request in accordance with our Privacy Policy.

Indemnification

You agree to indemnify, defend, and hold harmless NextUp and its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any third party's rights; or (d) any content you submit to the platform.

Limitation of Liability

NextUp is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure.

To the maximum extent permitted by applicable law, NextUp shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the platform. Our total aggregate liability for any claim shall not exceed the greater of (a) the amount you paid to NextUp in the 12 months preceding the claim, or (b) $100 USD.

Dispute Resolution

We encourage you to contact us first at legal@thenextup.app to resolve any dispute informally. If we cannot resolve a dispute within 30 days, you agree that any claim arising from or relating to these Terms or the NextUp service shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules — not in court, and not as a class action.

Exception: Either party may bring small claims court actions if the dispute qualifies. You may also opt out of arbitration within 30 days of first accepting these Terms by emailing legal@thenextup.app with "Arbitration Opt-Out" in the subject line.

Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles. For disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware.

Contact

For terms-related inquiries:
legal@thenextup.app

Last updated: April 9, 2026

Quick Summary

  • We use minimal cookies to keep you signed in and measure traffic.
  • We never use cookies to sell ads.
  • You can opt out at any time.

What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us keep the site functional, remember your preferences, and understand how visitors use our pages. The NextUp mobile app uses equivalent technologies — local storage and device identifiers — for the same purposes.

We aim to use as few cookies as possible and never use cookies to track you across unrelated websites.

Cookies We Use

Cookie Purpose Type Duration
cookieChoice Remembers your cookie consent decision Essential 1 year
waitlist_submitted Prevents duplicate waitlist submissions Functional Session
Google Fonts Loads custom fonts from Google's CDN. Google may log your IP. Third-party 1 year

We do not use advertising cookies, tracking pixels, or any cookies linked to your personal identity.

Third-Party Services

Our website loads fonts from Google Fonts (fonts.googleapis.com). When your browser requests a font file, Google's servers receive your IP address and browser information. This is governed by Google's Privacy Policy. We use this service for design consistency; it has no access to your NextUp account data.

Contact form submissions are handled by FormSubmit, a simple form forwarding service. Submissions are forwarded directly to our email and not stored by FormSubmit beyond the transmission.

Managing Cookies

You can control or disable cookies through your browser settings:

Disabling essential cookies may prevent parts of the website from functioning correctly. Disabling Google Fonts cookies will cause the site to fall back to system fonts, which does not affect functionality.

In the NextUp app, manage privacy preferences under Settings → Privacy. To opt out of any data collection or request deletion of your data, email privacy@thenextup.app

Changes to This Policy

We may update this Cookie Policy if we add new cookies or third-party services. We will update the "Last updated" date at the top of this page. For significant changes, we will notify users via email or an in-app notice.